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Shipping Policies

CPAPdirect.com offers FREE Shipping on all orders over $99 shipped to the lower 48 states. CPAP Direct uses United Parcel Service (UPS) for most shipping in the continental US. We also use UPS/SurePost as an option for those customers wishing to ship to Alaska, Hawaii, APO/FPO and other US territoties.

All products are shipped directly from a warehouse closest to you to ensure speedy delivery. When your order has shipped, you will receive an email with the tracking number. Please be sure to check your Spam folder if you do not see a tracking email.

Quicker Shipping Options

CPAP Direct offers many kinds of shipping options for every item, including the following:

  • First Class Mail
  • UPS SurePost
  • UPS Ground
  • UPS 2nd Day
  • UPS Next Day

If you need your order faster than our standard UPS Ground, we recommend considering our other shipping options. Please note, that shipping options vary in cost, and will be communicated to you on the checkout page before the order is officially placed. Additionally, if you select an upgraded shipping option, the delivery date will also be guaranteed.

*For all expedited orders placed after 3:00 pm EST, please allow 1 additional business day for delivery.

General Shipping Information

Your order will be charged to your credit card or other methods of payment at the time of purchase. Payment is required at the time of purchase regardless of inventory status or if we need more information from you, like a prescription.

All orders within the United States will be shipped using USPS or UPS Ground unless otherwise stated. You will be able to choose your preferred method of shipping before officially placing your order. Please note, that the shipping methods you are able to choose from will be determined during checkout and depend on the service availability in your zip code.

*Please note that the following products will ship and be insured by UPS:

  • All CPAP and BiPAP machines
  • All batteries
  • SoClean Sanitizer

PO Box Shipping Information

All orders placed that are shipping to PO Boxes will be shipped and delivered via the US Postal Service (USPS). All standard shipping and service rates will still apply.

Orders Under $99 Shipping Information

If your order is under the $99 threshold and does not meet our free shipping option, shipping costs start at $7.75. Your order will be delivered in 1-3 business days if it’s being mailed within the United States.

Additionally, CPAP Direct offers First Class mail as a low-cost shipping option. This is a perfect solution when your order total is below the free shipping threshold, but you are not in a hurry to receive your order.

*We recommend choosing USPS to ship your product if you ordered a CPAP mask or part.

International Shipping Information

All international orders are shipped by Priority US Mail International unless otherwise stated. The delivery time for all international orders is 6-10 business days unless you choose a quicker option.

You can choose to ship your order quicker using the Express Mail International service. Delivery time is shortened to 3-5 business days. Delivery times and additional fees can vary due to the unpredictability of international shipping and customs. It is the customer’s duty to acknowledge and understand all potential duties, fees, and taxes that may occur. International shipping charges will not be reimbursed to any customers who refuse to mail back a shipment.

Shipping Errors

If you notice any issues with your order, including wrong or missing items, you must report it to CPAP Direct within 2 days of delivery. You can contact us by calling (800) 497-4904. If all representatives are busy, you can email us atorders@cpapdirect.com and the time of your email will be recorded. CPAP Direct is not responsible for any wrong, lost, or damaged shipments reported or discovered after 2 days.

2022 United States Postal Holidays

  • Friday, December 31, 2021 - New Year's Day
  • Monday, January 17 - Martin Luther King Jr.'s Birthday
  • Monday, February 21 - President's Day
  • Monday, May 20 - Memorial Day
  • Monday, June 20 - Juneteeth National Independence Day (observed)
  • Monday, July 4 - Independence Day
  • Monday, September 5 - Labor Day
  • Monday, October 10 - Columbus Day
  • Monday, November 11 - Veterans Day
  • Thursday, November 24 - Thanksgiving Day
  • Monday, December 26 - Christmas Day (observed)

2022 United Parcel Service (UPS) Holidays

  • Monday, January 1 - New Year's Day
  • Monday, May 30 - Memorial Day
  • Monday, July 4 - Independence Day
  • Monday, September 5 - Labor Day
  • Thursday, November 24 - Thanksgiving Day
  • Monday, December 26 - Christmas Day (observed)
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