We work hard to ensure you are completely satisfied with your purchase. Within 30 days of your purchase, any sealed, unopened products you have purchased may be returned to us for a full refund, exchange, or credit less any shipping costs. Simply ship it back to us with a note indicating how you would like us to handle the return (store credit or refund to your credit card). No return authorization number is necessary & return shipping is at the customer expense.
Because of the nature of the medical equipment sold on CPAPDirect.com, returns of opened items and returns of products outside of any Trial Period cannot be accepted.
Masks and accessories are considered opened if the packaging has been opened.
Machines are considered used if the packaging has been opened and usage hours are present on the machine, or if the packaging has been opened and the machine shows any signs of misuse or damage.
Exceptions to the above will require prior approval and may be subject to a restocking fee of up to 15%. DO NOT return any product until you have contacted us and have been given either a Return Authorization Number or explicit return instructions by email.
There will be a $17 charge for any shipment that is refused, returned to sender, or a different delivery address is requested after shipment. If the customer enters an incorrect shipping address, and the package is delivered to that incorrect address, it is the customer’s responsibility to retrieve that package at their own cost.
Note: A USED SoClean 2 unit still within the 30 day trial period may be returned. Please fill out the Product Return Form and send along with your SoClean to the address on that document. Return shipping is at the expense of the customer.
Product Return Form
Please fill out the following form before sending return products
Our address for all returns is:
CPAP Direct/Attn Returns
809 Lawton Rd
Charlotte, NC 28216